Measurable Student Learning Outcomes
1. (Comprehension Level) Discuss major U.S. employment and workplace laws including EEOC, EEO, ADA, OSHA, labor issues and affirmative action.
2. (Comprehension Level) Explain the importance of job analysis and design and use select tools when screening applicants for the recruitment and selection process.
3. (Evaluation Level) Evaluate methods for forecasting labor demands to identify the advantages and disadvantages of internal and external recruiting, and the functions of a computer-based Human Resource Information System (HRIS).
4. (Comprehension Level) Describe the purpose of employee orientation programs and training cycles.
5. (Analysis Level) Examine the functions of performance appraisals and commonly used methods of employee evaluation, compensation issues, employee benefits, incentive programs, employee assistance programs and wellness programs.
6. (Analysis Level) Outline typical grievance procedures and the hospitality industry's turnover problem to identify the causes, costs and methods for reducing turnover.
7. (Synthesis Level) Summarize approaches to employee discipline and the proper use of discipline and termination in a hospitality organization.
8. (Evaluation Level) Describe the importance of union management relations and identify the differences between union and nonunion organizations.
9. (Evaluation Level) Summarize ethical issues in business, including assessing ethical behavior and current ethical issues.