Measurable Student Learning Outcomes
1. (Comprehension Level) Explain the spirit of total hospitality and aspire to exceed guest expectations.
2. (Comprehension Level) Identify safe and positive relations with employees, guests, and other hotel departments.
3. (Application Level) Demonstrate and describe skills in making guestroom reservations; receiving guests at registration; assigning rooms; maintaining guestroom department records; and settling guestroom accounts at checkout.
4. (Application Level) Implement revenue (yield) management procedures to maximize guest room revenue.
5. (Evaluation Level) Compare and contrast leadership and human resource management principles to front office management.
6. (Synthesis Level) Organize the staffing of the front office departments.
7. (Analysis Level) Analyze Rooms Division data and practice manual night audit operations.