Measurable Student Learning Outcomes
1. (Apply Level) Demonstrate proper personal and workplace hygiene. CSLO 4
2. (Create Level) Create a Professional persona that includes standard greetings, customer interaction strategies, and a disciplined routine. CSLO 2
3. (Understand Level) Define Congruency and why it is important. CSLO 3
4. (Evaluate Level) Actively observe a company's culture to determine how you fit and how to implement best practices. CSLO 3
5. (Understand Level) Discuss how words, tones, and body language can help or hurt customer and colleague interactions. CSLO 4